Product Design

United Airlines

Designed a user first navigational journey and innovative concepts for the United Airlines mobile app. Collaborated with brand to refine foundational primitives for an updated design system. Elevated the traveler experience through contextual cards, actionable prompts, and dynamic modules iteratively refined with research for confident execution. Key outcomes: Improved task completion rates by ~28% at critical journey moments (check-in, boarding pass, and flight status) Increased engagement with contextual modules by 35% Reduced time-to-information for key traveler needs by 40% Contributed to a measurable lift in in-app satisfaction scores for the redesigned native experienceting

View All Works
Together WE WILL MAKE THIS

WORK

Sensible creative solutions for business requirements. Helping the team meet product design road maps. A design specialist. Fun, contagious, guaranteed to work.

Email